IGTO issues its ‘operational guidelines’ for both ‘complaints’ about ATO decisions and also reviews and investigations into ‘systemic’ ATO issues

In early September the Inspector-General of Taxation and Taxation Ombudsman (IGTO) has published its operational guidelines for both complaints handling and its reviews of ‘system’ problems within the ATO.

See below for links to these operational guidelines and a short summary of them.

FJM 7.9.19

[Tax Month – September 2019]