The ATO has launched voice authentication to help callers to the ATO to save time on the phone with the ATO. The ATO receives around 8m calls per year and for around 75% of these calls, it requires the caller to verify their identity. Australians contacting the ATO by phone will now be given the choice to record a short “voiceprint” that can be used to verify their identity for future calls. According to the ATO, this will provide a more secure, and much more convenient, call experience to the ATO. Further information on the “voiceprint” technology is available on the ATO website.
[LTN 174, 9/9/14]