*Commonwealth Ombudsman Annual Report 2010-11 tabled – 43% increase in complaints about the ATO – due largely to botched change program [O1]
The Commonwealth Ombudsman Annual Report 2010-11 was tabled in Parliament today [Tue 13.3.2012]. During 2010-11, the Ombudsman received almost 39,000 approaches and complaints, a 4% increase on the previous year. In relation to the Tax Office, the Report noted the Ombudsman received 2,589 approaches and complaints in 2010-11, an increase of 43% from the 1,810…

